Terms and Conditions

Last Updated: 20 April, 2026

1. Introduction

These Terms & Conditions (“Terms”) govern the use of services provided by Gem Movers (“we”, “our”, “us”). By booking or using our services, you agree to be bound by these Terms.

2. Services

Gem Movers provides moving and relocation services, including but not limited to:

• Residential moving
• Office relocation
• Packing and unpacking
• Furniture transport
• Local and interstate moves

All services are subject to availability and confirmation.

3. Quotes & Pricing

• All quotes are estimates only based on the information provided by the customer.
• Final pricing may vary depending on:
  • Actual volume or weight of items
  • Access conditions (stairs, lifts, distance)
  • Additional services requested
• Additional charges may apply for:
  • Delays beyond our control
  • Difficult access
  • Heavy or oversized items

We will always aim to inform you of any changes before proceeding.

4. Bookings & Payments

• A booking is confirmed once you receive confirmation from us.
• We may require a deposit to secure your booking.
• Full payment must be made upon completion of services unless otherwise agreed.
• We accept payment via approved methods (bank transfer, cash, or other agreed options).

5. Customer Responsibilities

You agree to:

• Provide accurate and complete information about your move
• Ensure clear and safe access to both pickup and delivery locations
• Be present (or have a representative) during pickup and delivery
• Properly pack fragile or valuable items (unless packing service is booked)

Failure to meet these responsibilities may result in delays or additional charges.

6. Packing & Handling

• If packing services are not selected, customers are responsible for safe packing.
• We are not liable for damage to:
  • Items packed by the customer
  • Fragile items not properly disclosed
• We reserve the right to refuse transport of unsafe or improperly packed items.

7. Prohibited Items

We do not transport:

• Hazardous or flammable materials
• Illegal items
• Perishable goods (unless agreed)
• Pets or live animals

It is your responsibility to ensure no prohibited items are included.

8. Delays

While we aim to operate on schedule, delays may occur due to:

• Traffic conditions
• Weather
• Mechanical issues
• Access restrictions

Gem Movers will not be held liable for delays caused by circumstances beyond our control.

9. Damage & Liability

• We take reasonable care in handling your items.
• Any damage must be reported at the time of delivery or within 24 hours.
• Our liability is limited to:
  • Repair of the item, or
  • Replacement value (subject to assessment)

We are not liable for:

• Pre-existing damage
• Normal wear and tear
• Items of extraordinary value unless declared in advance

10. Insurance

• Basic liability coverage may apply where required by law.
• We strongly recommend customers arrange comprehensive transit insurance for valuable items.

11. Cancellations & Rescheduling

• Cancellations must be made at least [24–48 hours] before the scheduled move.
• Late cancellations may incur a cancellation fee.
• Deposits may be non-refundable depending on notice provided.

We will always try to accommodate rescheduling requests where possible.

12. Access Conditions

• Customers must ensure:
  • Adequate parking space
  • Elevator bookings (if required)
  • No restrictions preventing access

Additional costs may apply if:

• Long carry distances are involved
• Multiple stairs or difficult entry points exist

13. Storage Services (If Applicable)

• Stored items are kept at the customer’s risk unless insured.
• Storage fees must be paid in advance or as agreed.
• We reserve the right to charge additional fees for late payments.

14. Website Use

By using our website, you agree:

• Not to misuse or interfere with the website
• Not to attempt unauthorized access
• That all content remains the property of Gem Movers

15. Privacy

Your personal information is handled in accordance with our Privacy Policy.
We are committed to protecting your data under Australian privacy laws.

16. Limitation of Liability

To the maximum extent permitted by law:

• Gem Movers is not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the cost of the service provided

17. Governing Law

These Terms are governed by the laws of Victoria, Australia.
Any disputes will be subject to the jurisdiction of courts in this region.

18. Changes to Terms

We may update these Terms at any time.
Updated versions will be published on our website.

19. Contact Information

For any questions regarding these Terms, please contact: