0424030023Last Updated: 25 April, 2026
1. Introduction
Gem Movers (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.
2. What Information We Collect
We may collect and hold the following types of personal information:
🔹 Personal Details
- Full name
- Phone number
- Email address
- Residential or business address
🔹 Moving & Service Details
- Pickup and delivery locations
- Moving dates
- Inventory details
- Special instructions for your move
🔹 Payment Information
- Billing details (processed securely via third-party providers)
🔹 Website & Technical Data
- IP address
- Browser type
- Cookies and usage data
These are standard data types collected by moving companies to provide services effectively.
3. How We Collect Information
We collect your personal information when you:
- Request a quote
- Book our services
- Contact us via phone, email, or forms
- Visit our website
- Interact with our advertisements
We may also collect information from third parties where necessary to provide our services.
4. How We Use Your Information
We use your personal information to:
- Provide and manage moving services
- Process bookings and payments
- Communicate with you regarding your move
- Improve our services and website
- Send marketing communications (only with your consent)
- Comply with legal obligations
5. Disclosure of Your Information
We do not sell or rent your personal information.
We may share your information only when necessary:
- With employees, contractors, or subcontractors
- With payment processors and service providers
- When required by law or legal processes
- With your consent
This is consistent with standard industry practices in Australia.
6. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Cookies & Website Tracking
Our website may use cookies to:
- Enhance user experience
- Analyse website traffic
- Improve our services
You can choose to disable cookies through your browser settings.
8. Access and Correction
You have the right to:
- Access the personal information we hold about you
- Request corrections if your information is inaccurate
To request access or correction, please contact us using the details below.
9. Overseas Disclosure
In some cases, your information may be stored or processed by third-party providers located outside Australia.
We take reasonable steps to ensure these providers comply with Australian privacy laws.
10. Retention of Information
We retain personal information only for as long as necessary to:
- Provide our services
- Comply with legal and regulatory obligations
11. Links to Other Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
The updated version will be published on our website.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact: